Rebates

Claim

A formal request for money owed under an agreement — raised by you against a supplier, or submitted to you by a partner or customer.

A claim is the moment an accrued entitlement becomes a demand. On the receivable side, claims you raise against suppliers must be filed inside the agreement’s window, in the supplier’s required format, with the required support. On the payable side, claims submitted to you must be validated before payment.

Both directions have the same underlying requirement: a link between the claim and the agreement or authorisation that justifies it. Where that link is manual, the receivable side under-claims and the payable side over-pays.

Related terms

Bill-back

A claim raised against a supplier to recover the difference between standard cost and an authorised lower price, after the qualifying sale has happened.

Deduction

A customer paying less than the invoiced amount, netting off a claimed rebate, shortage, allowance or dispute.

Ship & debit

An arrangement where a manufacturer authorises a distributor to sell a product below the distributor’s standard cost to a named end customer, and the distributor bills back the difference.

Recovery

The collection of money owed to you — the receivable side of an incentive programme, from claim through to settled cash.

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